Contact Centre solutions

Business solutions

By integrating technologies and switching from a reactive to a proactive service, Aston Villa has created a nationally renowned, award-winning contact centre.

Call us: 08700 703 202 or get us to call you

Contact centre solutions

Multimedia options that bring you closer to your customers

Improve the way you work - and get closer to your customers - by using a contact centre solution.

You’ll benefit from the very latest technology, plus support delivered by experienced project managers and technical architects.
 

Choose a solution that meets your business needs

Interaction management

Combine your voice, email, web chat and social media channels – and get a single interactive platform that supports your inbound and outbound communications and streamlines your processes.

Workforce optimisation

Find out what your customers really want by analysing how they communicate with your business. Then use the results to increase the quality and efficiency of your customer services, improve employee performance and drive customer satisfaction.

Self-service

Simplify your customer enquiry processes and transactions with automated services that save you time and money – and deliver an improved customer experience.

Success story

Aston Villa football club

"Our contact centre staff are now genuine ambassadors for the club and they appreciate that even a simple phone call is a connection between a supporter and their club and that they can make that experience special."

Nicola Keye, Head of Consumer Sales, Aston Villa Football Club

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