We want to support you as best we can – by being quick, targeted and knowledgeable in our response. If you tell us you have a problem, our dedicated business team will be on the case to fix it. Quite simply, we’ll treat you the same way you treat your own customers.
When you buy a new device, you want to get the most out of it as quickly as possible. That’s why we’ll get anything you buy in one of our stores working for you straightaway. We’ll also set up a Welcome Team for your first 60 days to make sure everything is smooth and seamless. As part of this service, we can answer any questions you might have about your first bill, new products and prices for services like roaming. All our Welcome Team members are trained in business and know all our products and services inside out. Just pick up the phone – we’re here for you.
Depending on the needs of your business, you’ll always be able to talk to a Business Advisor in our stores or to your own Account Manager. You can call or email your Account Manager whenever you’ve a question or problem. They’ll stay in touch with you to make sure you’re always on the right price plan and have the right technology for your business.
“Our Vodafone account manager is a great help – he’s proactive and works hard to make sure we’re happy”
Mike Staples,
Financial Director,
Belcom Ltd.
